We welcome your inquiries, feedback, and customer assistance requests. Whether you require guidance regarding our sun hats, display fixtures, order tracking, or assistance with an existing order, our support team is available to assist you.
Store Information & Communication Channels
Brand & Business Entity: Sunhatclub
Website Domain: www.sunhatclub.com
Primary Contact Email: zhaolei@sunhatclub.com
Jurisdiction / Country of Operation: Bulgaria
Address: Dimitar Atanasov 2, Entrance 1, Floor 1, Ruse 7000, Bulgaria
Phone: +359 82888455
Customer Support Hours & Response Times
Our dedicated support channels operate digitally via email to ensure accurate record-keeping and clear documentation for all consumer inquiries.
Submitting a Request: You are welcome to send an email message at any time.
Expected Response Window: Our support staff reviews incoming messages sequentially and aims to respond to all valid customer inquiries within 24 hours of receipt.
When sending an email regarding an existing order, please include your order reference number and the full name associated with the transaction to assist us in locating your record efficiently.
Electronic Communications & Records
By initiating contact via email, you acknowledge and agree to receive electronic correspondence from Sunhatclub in response to your inquiry. All communications transmitted between you and Sunhatclub are retained as part of our operational records to maintain service quality and accurate order handling.