Terms Of Service

Welcome to sunhatclub. These Terms of Service (“Terms”) govern your use of the website located at www.sunhatclub.com (the “Site”) and the purchase of any products from sunhatclub. Throughout the Site, the terms “we”, “us”, and “our” refer strictly to sunhatclub.

By visiting our Site or purchasing products from us, you engage in our service and agree to be bound by the following terms and conditions. Please read these Terms carefully before accessing or using our website.

—

1. GENERAL CONDITIONS & ELIGIBILITY

By agreeing to these Terms, you confirm that you are at least the age of majority in your country or state of residence.

sunhatclub reserves the right to refuse service to anyone for legitimate commercial reasons at any time. We strive to present product descriptions, pricing, and availability as accurately as possible; however, minor administrative errors may occur and will be rectified promptly upon discovery.

—

2. PRODUCTS & ORDERS

sunhatclub offers high-quality sun hats and hat storage solutions to customers located across Europe.

Product Representation: We make every effort to display the colors and attributes of our products accurately. Actual visual perception may vary slightly depending on your personal display monitors.
Order Acceptance: Receipts of an order confirmation email do not constitute final acceptance of an order. sunhatclub reserves the right to limit order quantities or cancel orders suspected of fraudulent activity or technical error prior to dispatch.

—

3. PROCESSING, SHIPPING & DELIVERY

We dispatch orders across European destinations in cooperation with leading international courier services (such as DHL Priority, FedEx Priority, and UPS Priority).

Processing Time: Orders are typically processed and handed over to the courier within one (1) to three (3) working days following order confirmation.
Transit Time: Estimated delivery duration ranges between four (4) and ten (10) working days depending on the final European destination.
Shipment Tracking: Automated shipping updates are dispatched to the email address provided at checkout at key logistical milestones, including order dispatch, arrival at sorting facilities, and final local delivery routing.
Delay & Transit Inquiries: If your shipment exceeds standard estimated transit timelines, sunhatclub will initiate an investigation with the responsible carrier. Following investigation outcomes, sunhatclub will issue either a complete refund or send a prompt replacement shipment.

—

4. PASSING OF RISK & TITLE

In strict compliance with European consumer protection directives:
Risk of loss or physical damage to the goods passes to the consumer only when the consumer (or a designated third party acting on behalf of the consumer, other than the carrier) acquires physical possession of the items.
Risk does not transfer upon delivery of the goods to the transport operator.

—

5. RIGHT OF WITHDRAWAL (14-DAY RETURN POLICY)

Pursuant to European Union consumer rights legislation, European customers maintain an unconditional Right of Withdrawal from contracts formed online.

Withdrawal Period: You have the legal right to cancel and return your purchase within fourteen (14) days from the date on which physical possession of the products is acquired.
Process: To exercise your right of withdrawal, you must submit an unequivocal request to our customer support team at zhaolei@sunhatclub.com within the 14-day window.
Standard Returns: Items returned under standard statutory withdrawal must be returned in reasonable, merchantable condition.

Reporting Damages: If an item arrives damaged, defective, or incorrect, please notify customer service via email at zhaolei@sunhatclub.com within a reasonable timeframe following receipt.
Simplified Resolution: Customers are required to provide clear photographical evidence of the reported flaw or transit damage via email.
Remedies: Upon validation of the issue by sunhatclub, a full refund or a replacement item will be issued without requiring the physical return of the damaged product.

—

7. PRICING & PAYMENT

All prices listed on the Site are denominated in Euros (€) and include applicable legal value-added tax (VAT) unless explicitly indicated otherwise.

Total payment must be authorized and processed prior to order dispatch.
Payments are encrypted and processed utilizing standard commercial payment protocols designed to safeguard transactional data.

—

8. LIMITATION OF LIABILITY

Nothing in these Terms limits or excludes sunhatclub’s legal obligations under mandatory consumer laws operating within Bulgaria or applicable European Union legislation.

sunhatclub accepts liability for direct losses resulting from breach of statutory contractual obligations. To the maximum extent permitted under applicable legislation, sunhatclub shall not be liable for indirect loss, operational disruption, or unforeseen secondary damages arising out of the use of our Site or products.

—

9. GOVERNING LAW & JURISDICTION

These Terms, along with any separate agreements whereby sunhatclub provides products to you, shall be governed by and construed in accordance with the substantive laws of Bulgaria, subject to mandatory rules of European Union consumer law.

In the event of any disagreement or dispute, consumers retain the right to seek resolution through competent local courts within their European jurisdiction or via official European online dispute platforms.

—

10. CONTACT INFORMATION

For questions concerning these Terms of Service, order updates, or after-sales assistance, please contact sunhatclub directly at:

Email: zhaolei@sunhatclub.com
Website: www.sunhatclub.com